PRACTICE FEES
Eastgate Medical Centre is a mixed-billing practice, and following fees are applicable. Fully bulk-billed for Children under 16 Pension Card, DVA Card and Health Care Card Holders, for general medical consultations. For skin cancer clinic, we offer fully private billing services for everyone, including children, DVA, Health Care Card, and Pension Card holders. Please call us for further information about our GP consultation fees.
Cancellation Policy:
We understand that plans can change. If you can't make your appointment, please notify us at least 2 hours before the scheduled time so we can assist other patients. If less than 2 hours' notice is given, a $20 late notice fee will apply. Failure to attend without notice will result in a missed appointment fee of $50.
Standard Consultation Fees (for face to face GP visits):
Short consult (Less than 6 minute): $65
Standard consult (15 minutes) : $85
Long consult (30 minutes) : $130
Mental Health Treatment Plan: $140
Mental Health Plan Review: $125
Telephone Consultation Fees:
Short consult (less than 6 minutes) : $65
Standard consult (6 minutes or more) : $85
Please be noted Phone Consultation will be billed privately (including children and HCC holders).
Administration Fee:
Medical record transfer fee may be applicable if you would like to request your medical records to be transferred to another medical practice.
Non-medicare rebatable consultations:
Following consultations are fully billed privately:
Worker's compensation and related consultations
Pre-employment medical assessment and related investigations
Pre travel consultation
Driver license medical (private and commercial)
Fatigue assessment
Dangerous good license
HUET medical
Fitness for duty assessment
Lawyer's medical reports
Insurance medical reports
Procedure fee:
Out of pocket expanse may be applicable for certain procedures as below:
Iron infusion: $110
Ingrown toe nail resection: $150
Procedures (including suturing, I&D, excision): $65
Wound dressing with consumable: $35 (Subsequent: $20)
ECG: $45
Removal of Suture (procedure was done elsewhere): $50
Contraceptive Implant (Implanon) removal or insertion: $85
Removal of Staples: $50
IUD (Mirena) removal: $85
PRACTICE POLICY
YOUR HEALTH AND SAFETY ARE PARAMOUNT TO US. THANK YOU FOR CHOOSING EASTGATE MEDICAL CENTRE FOR YOUR HEALTHCARE NEEDS.
PRESCRIPTION POLICY:
Our doctors do not prescribe addictive drugs such as Strong analgesia (S8 Medications) or Sleeping pills (Benzodiazepines).
NEW PATIENTS:
We warmly welcome new patients to our practice. To streamline your first visit, kindly arrive 10 minutes early to complete the registration form. Ensure you bring your medication list if on regular medication, along with your photo ID and valid Medicare card for registration.
CHILDREN'S FIRST VISIT:
For children's initial visits, please bring the immunization record book (Purple Book) and parent's or carer's photo ID.
EMERGENCIES:
In case of emergencies, dial 000 for ambulance services.
After-hours locum service can be reached at 1300 644 483, while HealthDirect is available at 1800 022 222.
For mental health emergencies, contact Mental Health Emergency Response Line (MHERL) at 1300 555 788.
AFTER-HOURS CARE:
Reach out to Night Doctor Afterhour GP Home Visit Service at 1300 644 483 for after-hours medical assistance.
AT EASTGATE MEDICAL CENTRE, PATIENT WELLBEING IS OUR PRIORITY. PLEASE BE AWARE THAT OUR DOCTORS DO NOT PRESCRIBE DRUGS OF ADDICTION SUCH AS STRONG ANALGESIA OR SLEEPING PILLS.
PATIENT INFORMATION
Safeguarding Your Privacy At Eastgate Medical Centre
We hold your privacy in high regard and adhere to the Privacy Act for your protection.
Our practice operates with an advanced computerised, paperless system. Rest assured, access to computer records housing your medical data is restricted solely to authorised medical personnel. We take extensive measures to ensure the confidentiality of your information. Any physical copies of patient documents are disposed of securely after they have been scanned and stored within the patient medical record database.
Your trust is paramount to us. We're dedicated to maintaining the utmost privacy and security of your medical information.
Convenient Recall and Reminder Services
Our recall and reminder service ensures you stay up-to-date with important healthcare matters
At Eastgate Medical Centre, we prioritise your health and convenience. You might receive notifications via SMS, phone calls, or letters regarding:
RECENT TEST RESULTS: Stay informed about your latest test outcomes for a clear understanding of your health status.
ROUTINE PREVENTIVE HEALTH CHECK: Timely reminders for essential health assessments, such as the 45-year-old health assessment.
MEDICAL REVIEWS: Ensure your health conditions are well-managed through regular medical reviews, like Diabetes review.
SCREENING: Be alerted about screenings vital for your well-being, such as Cervical Cancer Screening.
IMMUNISATIONS: Stay on top of immunisations, including Routine Childhood Immunisations, for optimal protection.
At Eastgate Medical Centre, we're dedicated to making your healthcare journey seamless and well-informed."
Your Feedback and Concerns
Your input is invaluable for enhancing our practice.
We welcome your feedback, and you can share it through our Feedback Form available at the reception desk. If you encounter any concerns about our services, we encourage you to discuss them directly with your doctor in the first instance. If resolution is not achieved, you can reach out to our practice manager via email. In the event that further action is desired, you can contact the Health and Disability Services Complaints Office: Ph: 08 6551 7600 Website: www.hadsco.wa.gov.au Your satisfaction and well-being matter to us.
We're committed to addressing your concerns and ensuring continuous improvement in our services.
Connecting with Your Doctor
Your communication matters. Here's how to reach us effectively:
EMERGENCY ADVICE: If you need urgent assistance, please inform the receptionist to prioritize your call's triage.
GENERAL CALLS: Non-urgent calls will be addressed between consultations, during lunch breaks, or after sessions on the same day. If your inquiry requires more time, our receptionist will notify you accordingly.
EMAIL QUERIES: For general electronic queries, feel free to email us at [email protected]. We'll respond promptly via telephone or email.
POLICY ON ELECTRONIC COMMUNICATION: If you'd like to understand our approach to electronic communication in detail, you can request our written policy.
Your well-being and convenience are our focus. We're here to ensure your queries and concerns are met with timely and thoughtful responses."
Interpreting Investigation Results
Your health matters to us.
To ensure you receive accurate information and appropriate advice regarding your healthcare, we kindly request you to schedule an appointment with your Doctor to discuss the results.
Your well-being is our priority.
Requesting Documents
Your understanding and cooperation ensure that we provide accurate and timely assistance for your document needs.
For requests involving repeat scripts, medical certificates, or referrals, we kindly ask you to schedule an appointment. Please note that medical certificates cannot be backdated.